Refund policy
At ULIASO, every item is made specifically for your order. Please review your purchase carefully before completing your checkout.
Because each product is made individually, we do not accept returns, exchanges, or refunds for:
- Ordering the wrong size
- Change of mind
- Personal preference
- Incorrect color selection
- Dissatisfaction with fit or style
Please review our size guides and product descriptions carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we’ll make it right.
Please contact us within 14 days of receiving your order by emailing:
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the damage or incorrect item
Once your claim has been reviewed and approved, we will provide an appropriate solution, which may include a replacement or a refund at no additional cost.